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Need consumer advice?

Consumer Direct provides a consumer advice service, which is supported by local authorities in Wales, the Office of Fair Trading, and the Department for Business Innovation and Skills.

Consumer Direct provides clear, practical advice to help consumers sort out problems and disagreements with suppliers of goods and services.

From overcharging to faulty goods, and dodgy workmanship to reporting dishonest traders and scams, Consumer Directs' trained advisors are ready to offer individual solutions for individual problems.