Customer Forum

From July 2012, Customer Forum meets every 3 months.

Experienced tenants lead Customer Forum and play a key role to develop GCH strategy and policy. Forum agrees service improvements, set up an annual Delivery Plan (priorities for the year) and gives feedback on the quality of our services.

Forum challenges our services by offering practical suggestions and solutions, whilst monitoring customer satisfaction and our performance. Forum also reviews and agrees the annual Investment Plan and improvement programmes.