Our Approach on ASB
We expect tenants to be good neighbours. That doesn't mean we expect tenants to be good friends. A good neighbour is someone who acts reasonably and considerately and respects the different values and life styles reflected in the community.
The Tenancy Agreement is a legal contract between New Charter and its tenants. It says tenants are responsible for their own behaviour and the behaviour of people who live with them or visit them. This means that we can take action when tenants are proven to be acting anti-socially and where people living with them, including children and visitors, are causing problems.