Looking Local for Housing Associations

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Twin Valley Homes

"I have been impressed with the level of support and depth of partnership working we have had with the Looking Local team. With Looking Local we were up from "zero to hero" in a matter of weeks. The bureau service allows me to manage the microsite with the minimum fuss for the maximum return. Looking Local opens up a brand new communication channel to many of our customers who cannot self serve from our website. Our recent Charter Mark assessment recognised that Looking Local was an innovative solution that provided two way communication to customers who did not have traditional internet access to our services."

Mr. Anil Mehta
Customer Services Development Manager,
Twin Valley Homes

Wherry Housing Association

"We are really pleased with how our site is progressing, the work from the Looking Local Bureau team has been excellent, so responsive and efficient! We struggled to keep up at with them at one point and get them the info in time!"

Hannah Weight
Assistant Director of Continuous Improvement,
Wherry Housing Association

Islington

"Looking Local is user friendly, most applicants are aware of how to use a TV remote control. The information displayed on Looking Local is easy to navigate and lets customers take their time in choosing their bids.

"It will allow our customers to access Home Connections through their TV and not have to make extended journey to the newsagent, libraries or neighbourhood offices to make their bids. Looking Local is an alternative way of bidding and we want it to help open up our services to those who may not have been able to access it before"

Victoria Manser
Principal Re-Housing Officer,
Islington

Royal Borough of Kensington and Chelsea

"There is very high demand for housing and we want to ensure that residents are able to keep up to date with information about housing that is on offer as it becomes available. Some people do not have broadband web access, but if they have a Digital TV subscription they can look at the Home Connections service, see what is on offer and make a bid for a property there and then via their TV set."

Councillor Fiona Buxton
Cabinet Member for Housing Services,
Royal Borough of Kensington and Chelsea